Returns and refunds
We understand that sometimes life happens, and the cancellation of an order is necessary. Please read our following policy guidelines below. All policies are with "no exceptions" unless otherwise stated.
-Cancellations made prior to shipping will receive a full refund.
-Any missing parts/hardware within your package must be reported no later than 5 days of delivery, and will be replaced at no additional cost. Any missing item(s) outside of that time frame can be purchased directly through our website.
-A return or exchange request must be communicated within 14 days of receiving your product. Anything outside of that will not be accepted.
-We only accept returns of products purchased directly from our website.
-We only accept products back in new condition. It needs to be unused, undamaged, with no modifications, and in its original packaging with all components included, unless specified otherwise.
-All products eligible for return will be subjected to a 25% restocking fee.
-All refunds will be processed through your original payment method only.
-Shipping fees will not be included in the refund/exchange.
-We do not accept returns or issue refunds on final sale items, as-is, or blemished products purchased.
-The customer assumes full responsibility for shipping an item to us. We recommend buying insurance for the package as we will not issue any refunds/exchanges without the product in our facility.
-If we receive an item not eligible for return/exchange, it's the customer's responsibility to pay any shipping fees to have the item sent back to them.
-Sureshot Armament Group USA assumes no liability for lost or stolen items once they leave our facility. We will be happy to assist you with filing a lost package claim with the shipping provider.
Limited Manufacturer’s Warranty
-Upon delivery of a product purchased directly from our website, we offer a 60-day limited warranty against obvious manufacturing defects only. This warranty only applies to products not sold as blemished, as-is, or final sale items. If you think that you received a defective product eligible for warranty coverage, please email us thoroughly explaining the issue you are experiencing. We will determine if an RMA is appropriate for further evaluation. If we determine that the product is indeed defective, we will authorize a refund or replacement of the product - whichever you would prefer.
-Our products have been rigorously tested on multiple AK platforms, and machined with exact precision to accommodate as many AK firearms as possible. Deviations, improper alignment, and/or out of spec dimensions of components with the AK platform are somewhat common, and can/will interfere with proper fitment of our products. Sureshot Armament Group USA assumes no liability or warranty coverage for fitment issues on out-of-spec firearms. We recommend that any fitment issues be handled by your local certified gunsmith to prevent damage to your firearm and/or new product.